Our Commitment to Safer Play
Gambling should stay what it is meant to be: a paid form of entertainment, never a way to make money or escape a problem. This page explains every protection we have built into your Megadice Casino account, and where to find free, confidential help if gambling stops being fun.
Our Commitment to Your Wellbeing
We take player wellbeing seriously, and we would rather lose a deposit than see a player lose control. From the moment you register, our systems work in the background to keep your play transparent: every bet, deposit and session length is visible in your account history, so nothing about your activity is hidden from you.
Our platform runs automated behaviour monitoring that flags patterns associated with risky play, such as sharp increases in deposit frequency or extended late-night sessions. When our team sees these signals, we may contact you with information about your limits and the tools described below. This is not a judgement; it is the same duty of care a responsible landlord or lender applies.
Reality checks sit at the centre of our proactive approach. You can set a pop-up reminder that appears after a chosen number of minutes or hours of continuous play, telling you how long the session has lasted and how much you have spent. We recommend switching it on before your first spin, because decisions made before play starts are always calmer than decisions made mid-session.
Warning Signs to Watch For
Problem gambling rarely announces itself. It builds quietly through small, repeatable behaviours. Read the list below honestly, and treat even one or two familiar items as a reason to act early rather than later.
- Chasing losses: returning immediately after a losing session to win the money back, often with larger stakes.
- Hiding your play: deleting transaction records, using a separate payment card, or gambling when nobody else is around.
- Borrowing to gamble: using credit, loans, money meant for bills, or funds borrowed from friends and family.
- Mood changes tied to results: irritability, anxiety or restlessness when you cannot play, or euphoria only after a win.
- Lengthening sessions: playing for hours longer than you planned, or cancelling other commitments to keep playing.
- Escalating stakes: needing bigger bets to feel the same level of excitement.
- Neglecting sleep, work or relationships because of gambling.
- Failed attempts to cut down: promising yourself you will stop, then returning within days.
Tools You Can Set Today
Every tool below is available in the Responsible Gaming tab of your account profile, and each one takes under two minutes to activate. All limits apply instantly; increasing or removing a limit always waits 24 hours so the decision sits outside the heat of the moment.
- Deposit limits: cap the amount you can deposit per day, week or month, across all payment methods including crypto.
- Loss limits: set the maximum you are prepared to lose in a given period; once reached, play stops until the period resets.
- Wagering limits: restrict the total value of bets you can place, independent of wins or losses.
- Session timeouts: force a lockout of your account for a set number of hours, useful after a long or emotional session.
- Reality checks: on-screen reminders of session length and net spend at intervals you choose, from 15 minutes upwards.
- Cooling-off periods: pause your account for between 24 hours and 30 days with a single click, reversible only when the period expires.
- Self-exclusion: the strongest tool, blocking your account for a fixed term or permanently, described in the next section.
How Self Exclusion Works
Durations we support
You can self-exclude from Megadice Casino for 24 hours, 7 days, 30 days, 6 months, or permanently. During the exclusion your account is closed to logins, deposits and play, and we remove you from all promotional emails and bonus offers. Self-exclusion cannot be lifted early, so choose the term carefully.
| Duration | What happens | Reactivation |
|---|---|---|
| 24 hours / 7 days | Account locked, pending bets settled normally | Automatic when the period ends |
| 30 days / 6 months | Account locked, marketing paused, balance held | Automatic at expiry, or extend free of charge |
| Permanent | Account closed indefinitely, all data retained per licence rules | Only by written request after a minimum 6-month reflection period and a review by our team |
Your balance and open bets
Self-exclusion never forfeits your money. Any withdrawable balance is returned to you via your original payment method or a bank transfer, and our support team will help arrange this within 24 hours of your request. Open bets that cannot be cancelled are settled normally and any winnings are paid out with the balance.
For permanent exclusions we also block the email address, payment details and device identifiers linked to the account, so opening a new account during the exclusion period is not possible. If we detect an attempt, we close it and refund any deposits.
Keeping Minors Off Our Platform
You must be at least 18 years old to hold an account with us. Our KYC process verifies your age before your first withdrawal and reserves the right to request ID at any earlier point, and accounts with inconsistent age documentation are suspended immediately.
Because no verification system is perfect, we ask parents and guardians to add their own layer of protection at home. Parental control software such as Net Nanny, Qustodio or CyberPatrol lets you block gambling sites on shared devices, and most internet providers offer free category-level filtering as part of your package. Never leave an active session open on a shared computer or phone, and do not let minors watch you play, as early exposure normalises gambling.
If you suspect someone under 18 has accessed our platform, contact [email protected] at once. We will freeze the account the same day, void any play and refund deposits.
Where to Find Free Help
Our tools manage access; they do not treat the underlying issue. If gambling is affecting your finances, relationships or mental health, speaking to a trained adviser is the most effective step, and every service below is free and confidential.
- National Gambling Helpline, run by GamCare: 0808 8020 133, open 24 hours a day, gamcare.org.uk
- BeGambleAware: free information, self-assessment quizzes and a treatment finder, begambleaware.org
- GAMSTOP: free national self-exclusion register that blocks you from all UK-licensed gambling sites in one step, gamstop.co.uk
- Gamblers Anonymous UK: free peer-support meetings in person and online, gamblersanonymous.org.uk
Talk to Us Directly
Our support team is available 24 hours a day, every day, via live chat and at [email protected]. Mark any message about limits or self-exclusion with the words responsible gaming and it is routed straight to a specialist agent, skipping the general queue.
You will never be talked out of a limit or an exclusion. Our agents are trained to activate protections first and answer questions afterwards, and there is no minimum deposit history or account age required to use any tool on this page. If you would like help choosing a limit that fits your budget, ask the agent to walk you through the numbers with you.
Frequently Asked Questions
Can I reverse a self-exclusion before it ends?
No. Fixed-term exclusions of 24 hours to 6 months run to their end date, and permanent exclusions require a written request after a minimum reflection period and an internal review. This rule exists so decisions made in a calm moment cannot be undone in a difficult one.
What happens to my money if I self-exclude?
Your withdrawable balance is returned to you via your original payment method or bank transfer, usually within 24 hours of your request. Open bets are settled normally and any winnings are paid out together with the balance.
Do deposit limits apply to crypto deposits?
Yes. Limits apply across all payment methods, including Bitcoin, Ethereum, Tether, Litecoin and Dogecoin, so moving between currencies cannot be used to bypass a cap you have set.
Can I raise my limits immediately after setting them?
You can lower any limit at any time and it takes effect instantly. Increasing or removing a limit always carries a 24-hour waiting period, during which the previous, safer limit stays in force.
I think a family member is gambling too much. What can I do?
You cannot set limits on someone else's account, but you can call the National Gambling Helpline on 0808 8020 133 for free, confidential advice on how to approach the conversation and what financial protections exist.