Our AML and Verification Policy

Every account at Megadice Casino sits inside a compliance framework built around our Curaçao licence (8048/JAZ2019-042). This page explains, in plain terms, when we verify you, what we ask for and what happens next.

Our AML Commitment at Megadice Casino

We operate under Curaçao licence 8048/JAZ2019-042, and that licence binds us to the anti-money-laundering and counter-terrorist-financing rules of our jurisdiction. Since launching in 2023 we have treated those rules as a floor, not a ceiling: our compliance team runs risk assessments on every account, files reports where the law requires them and cooperates with the authorities when asked.

Money laundering harms every honest player on our platform, because it drives up scrutiny, delays and costs for everyone else. That is why we would rather ask you one extra question today than let our platform become a channel for criminal funds tomorrow. The verification steps below are the practical result of that commitment.

When We Verify Your Account

The three checkpoints

Verification at Megadice Casino happens in stages, and the first stage is invisible to you. At registration we screen your details against sanctions lists and politically-exposed-person databases before your account goes live. The full document check comes later.

• Registration: automated identity screening against sanctions and PEP lists, age confirmation (18+).
• First withdrawal: full KYC, required before we release any funds, regardless of amount.
• Thresholds and triggers: deposits above GBP 2,000 in a rolling 30-day period, unusual betting patterns or a change in your payment methods can each prompt an additional check.

Documents we accept

For the standard KYC check we need three things from you, and all three must show the same name. We accept clear photos or scans; cropped, blurred or expired documents are the single most common cause of delays.

• Photo ID: passport, national identity card or driving licence, valid and unexpired.
• Proof of address: a utility bill, bank statement or tax letter dated within the last three months.
• Payment method ownership: a photo of the card (first six and last four digits visible) or a screenshot of your e-wallet or crypto wallet showing your name.

How Verification Works

Our checks follow a fixed sequence, so you always know where your submission stands. You upload documents through the secure verification area of your account, never by email or live chat.

• Upload your documents in the KYC section of your account.
• Our automated system checks legibility, expiry dates and name consistency within minutes.
• A compliance officer reviews the file and cross-checks it against your registration data.
• You receive the outcome by email, with a specific reason if anything is missing.
• Approved documents are locked to your account; you will not be asked for the same item twice unless it expires.

How we protect your documents

Your files travel over an encrypted connection and sit in access-controlled storage that only our compliance team can reach. We never share your documents with third parties except where the law of our licence jurisdiction obliges us to, and every access to your file is logged.

Why We Ask for Source of Funds

If your deposits reach a level where the law says we must understand where the money comes from, we will ask for evidence of your source of funds. This is not an accusation and it does not mean your account is under suspicion; it is a routine obligation that applies to every licensed operator.

Typical triggers include cumulative deposits above GBP 10,000, a sharp change in your usual deposit pattern, or large deposits followed by minimal play and an early withdrawal request. Acceptable evidence includes payslips, a tax return, a pension statement, sale contracts for property or audited accounts if you are self-employed. We set the bar at the documents themselves, not at your occupation or background, and we assess each case individually.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes through automated monitoring that flags patterns worth a second look: rapid deposit-and-withdraw cycles with little play, split transactions just under reporting thresholds, or funds moving between payment methods that do not belong to you.

Withdrawals go back to the same method you used to deposit wherever technically possible. If you deposited by Visa Debit and Skrill, we split the withdrawal proportionally between the two. Where the deposit method cannot receive funds, such as Paysafecard or Apple Pay, we return the amount by bank transfer to an account in your own name. Crypto withdrawals go to a wallet address you have verified with us first.

Withdrawal limits apply to every account: GBP 9,000 per day and GBP 45,000 per month, with a GBP 20 minimum. We charge no withdrawal fees, and crypto withdrawals are usually processed within an hour, with all other methods completed inside 24 hours once verification is done.

Restrictions We May Apply

If verification fails, stalls or throws up a serious discrepancy, we act, and we would rather tell you the sequence in advance than leave you guessing. The escalation is gradual for paperwork problems and immediate for anything suggesting fraud.

For missing or unclear documents, we first suspend withdrawals and give you a set deadline to respond, with reminders by email. If the deadline passes, we close the account and return your remaining balance to a verified payment method in your own name, minus nothing; we do not confiscate balances over paperwork. Where we find a forged document, an account in someone else's name or a match to a sanctions list, we freeze the account at once and report the matter to the Curaçao authorities. Rejected verification is not always final: if you can supply a better document or explain a mismatch, our compliance team will reopen the review.

How Long We Keep Documents

We retain your verification records for five years after your account closes, because the anti-money-laundering rules of our licence jurisdiction require it and because regulatory audits can reach back that far. During that period the same access controls apply as during your active play: compliance-team-only access, encrypted storage, full access logging.

After the retention period ends, we delete the documents. If you ask us earlier, we still have to keep the minimum legally required set, but we will delete anything beyond it. You can request a copy of your verification file at any time, and we will send it within 30 days.

Frequently Asked Questions

Do I have to complete verification before I can deposit and play?

No. You can register, deposit and play with only the automated registration checks in place. Full document verification is required before your first withdrawal or when a threshold or monitoring trigger applies.

Why does my withdrawal have to go back to my deposit method?

It is a core anti-money-laundering control called the same-method rule. Returning funds along the path they arrived on confirms that both the deposit and the withdrawal belong to you, and it prevents our platform being used to move money between accounts.

What if my address document is older than three months?

We cannot accept it, because proof of address must reflect your current residence. Send a utility bill, bank statement or official letter dated within the last three months and showing your name and address.

I play with crypto. Does the same verification apply?

Yes. Crypto deposits are subject to the same monitoring thresholds, and before your first crypto withdrawal we verify ownership of the destination wallet address, typically through a small signed test transaction.

Can I refuse a source of funds request?

You can, but we must then suspend withdrawals, because the request is a legal obligation rather than a courtesy. Your deposited balance is still yours, and we return it once the review is resolved or the account is closed.