Contact Megadice Casino Support
Our support desk runs around the clock, every day of the year. Here is exactly how to reach us, what we can sort out for you, and the quick checks that often fix things before you need to write at all.
Talk to Megadice Casino Support
Live Chat, Available 24/7
Open the chat window in the bottom right corner of any page on megadice-casino.co.uk and you connect straight to a trained agent. Average wait time is under two minutes, including weekends and public holidays. No ticket numbers, no callback forms: you type, we answer, and the full transcript stays in your account so you can refer back to it later.
Email for Detailed Enquiries
Write to [email protected] for anything that needs detail: screenshots, transaction references, verification documents. We reply to every message within 24 hours, and most answers arrive within 4. Put your account username and a short subject line in the header, and we can start solving the issue on the first reply instead of asking for details in a second round.
Channel Overview
Both channels reach the same team, so pick whichever suits the moment. Chat wins on speed, email wins on attachments and complex cases.
| Channel | Where to Find It | Hours | Typical Response |
|---|---|---|---|
| Live chat | Bottom right corner of every page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 | Within 24 hours, usually 4 | |
| Help centre | FAQ link in the site footer | 24/7 | Instant |
What We Can Help With
Our Agents Handle Six Areas
Every agent on our desk is trained across the full range of account, payment and gameplay questions, so you never get passed between departments mid-conversation. Whatever you raise, the person who answers is the person who works it through to the end.
- Accounts and verification: password resets, profile changes, and KYC checks (ID, proof of address, payment verification) required before your first withdrawal
- Payments: deposits from 20 GBP via Visa Debit, Mastercard, Trustly, Apple Pay, Paysafecard, Skrill, Neteller, MiFinity, Jeton and crypto; withdrawals within 0-24 hours, up to 9,000 GBP per day and 45,000 GBP per month, with no fees
- Bonuses: the 100% welcome offer up to 450 GBP plus 50 free spins with code MEGADICE, 10% weekly cashback, the Friday reload up to 200 GBP, and any wagering question on the 20x playthrough
- Technical issues: games failing to load, error messages, and the mobile site on iOS and Android, which runs in your browser with no app download
- Responsible gambling: setting deposit limits, loss limits, session reminders or self-exclusion on the spot, plus referrals to GAMSTOP, GamCare and BeGambleAware
- VIP club: questions about the 5 tiers, cashback, rakeback, faster withdrawals and arranging a personal manager
If Something Breaks Mid Game
Interrupted rounds and frozen screens are rare, but when they happen we can trace the outcome with the game provider directly. Note the game name, the time it happened and roughly how much was in play, then send those three details to us. Bets placed are logged on our side regardless of what your screen showed, so nothing is lost by the disconnect.
Check These Before Contacting Us
Five Checks That Take a Minute
Roughly half of all tickets we receive are answered by a check the player could have done in under a minute. Run through this list first and, if the issue survives it, you will also have everything we need to fix it faster.
- Open the FAQ section linked in the site footer and search the topic, from bonus terms to withdrawal times
- Check your KYC status in the profile area under Documents, so you know whether verification is pending before asking about a withdrawal
- Open Transaction History in your account and note the reference number and timestamp of any payment in question
- Confirm the amount has actually left or reached your payment method by checking your bank or wallet statement
- Reload the page in a different browser or clear your cache if a game from our 4,000-title library fails to open
What to Have Ready
When you do contact us, keep three things at hand: your username, the date and time of the issue, and any reference number from your transaction history. For bonus questions, add the promotion name. With those covered, most chats close inside five minutes.
Press and Partnership Enquiries
Reach the Commercial Team
For press, affiliate and business enquiries, write to [email protected] instead of the support address so your message reaches the commercial team directly rather than the player desk. Include your outlet or platform name, your audience reach and a short outline of the collaboration you have in mind. We answer partnership mail within two working days.
Megadice Casino is operated by MegaDice N.V. under Curaçao licence 8048/JAZ2019-042. We launched in 2023 and the support desk has run 24/7 since our first day, in English, Spanish, French and German.
Frequently Asked Questions
How fast is live chat at Megadice Casino?
Under two minutes on average, at any hour of any day. Chat is staffed 24/7, including weekends and public holidays.
Is there a phone number I can call?
No. We run support through live chat and email only, which keeps every case documented in writing and lets us pull your account details up instantly.
What should I include in my email?
Your username in the subject line, the date and time of the issue, any transaction reference number from your history, and a screenshot if one exists. That lets us answer fully on the first reply.
Can support help me set gambling limits?
Yes. Agents can apply deposit limits, loss limits, session reminders and self-exclusion to your account immediately in chat, and can point you to GAMSTOP, GamCare and BeGambleAware for independent support.